Shipping Policy

Where we deliver to: • Worldwide

 

PROCESSING AND DELIVERY TIMES for MYNY Shop pieces. 

All orders are made per order and customized to the sizing of your choosing. Processing is 7 business days, CAN BE EXPRESSED IF REQUESTED! Business days end at 6pmES . After your order has been processed and is ready for shipment you will receive a tracking number! Depending on your location shipping/delivery takes up to 3 to 5 business day if expressed via DHL. If you did not choose express shipping, delivery can take between 10-15 days, because we will ship it to our NYC station then to your city using your local post office. 

 When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at my.nyorder@gmail.com. During sale periods we will endeavor to commit to our normal delivery times, however some deliveries may take 5 days longer. In the case of any delay to processing times, you will be notified by email.

CHANGES TO YOUR ORDER

If you require any changes to your order including incorrect address details and sizing, please contact us immediately at my.nyorder@gmail.com to ensure adjustments can be applied. If your order has already been processed, Mimmy Yeboah accepts no responsibility for incorrect details entered. However our usual returns process is available. Shipments that are rejected by the receiver will result in the customer incurring redirection fees. In the instance that a shipment is rejected by the receiver, it is the customer's responsibility to contact us to notify us of the situation. Mimmy Yeboah reserves the right to cancel any order after purchase.

 

ORDERING INFORMATION

For all online customer service and order enquiries, email us at my.nyorder@gmail.com Please note as transaction processing is based in USA, your bank may apply international transaction fees. 

RETURNS & EXCHANGE POLICY

 

You may Exchange your MYNY shop purchase for any reason, including sale items, subject to adherence to the following terms. No Refunds on all items, unless received faulty. 

 

Exchanges are accepted on items within 15 days from the date of shipment. Items returned outside this period will not be accepted.

 

Items must be in original condition and must not have been worn, altered or washed. All tags must remain in place. Once the tags have been removed, the garment is no longer exchangeable. 

 

We recommend trying on all purchased items once received, to ensure adequate time to exchange items within our exchange timeframe. Mimmy Yeboah online shop does not have a store front, as such items are unable to be exchanged in person and must be sent via mail or courier.

 

All custom orders are not due to be returned, exchanged or refunded. Should the item be received faulty it has to be returned within 15 days from the date of shipment, ensure the item is in original condition and must not have been worn, altered or washed. All tags must remain in place. Once the tags have been removed, the garment is no longer returnable.

 

Steps for Exchange

For exchange or returns please email my.nyorder@gmail.com.